Privacy Policy
Who we are
What personal information we collect
Identity and contact: name, business name, ABN/ACN, email, phone, addresses.
Order and account: enquiries, quotes, purchase orders, delivery details, warranty/returns information.
Payment and credit (if applicable): payment method details you provide offline, credit checks for trade accounts.
Website/technical: IP address, device/browser type, pages viewed, timestamps, cookies/analytics data.
Communications: emails, forms, support requests, marketing preferences.
How we collect personal information
Directly from you via forms, phone, email, events, and when you submit an enquiry or request a quote.
Automatically via our website through cookies and analytics.
From third parties, e.g., freight providers, distributors, credit reporting bodies (for trade credit), and publicly available sources.
Why we collect and how we use it
To respond to enquiries, provide quotes, process and deliver orders, and manage warranties/returns.
To manage accounts, trade credit, and payments.
To operate, secure, and improve our website and services (including analytics).
To communicate updates, promotions, and product information (you can opt out anytime).
To comply with laws and manage risk, disputes, and fraud.
Lawful basis/grounds
Disclosure of personal information
We may disclose personal information to:
- Delivery/freight partners, distributors, and service providers (e.g., IT, website hosting, analytics, CRM, email).
- Payment and credit service providers (for trade accounts), accountants, insurers, professional advisers.
- Regulators, law enforcement, or as required by law.
International disclosure: Some service providers may be located outside Australia (including where Google and Microsoft process analytics data). Where reasonably practicable, we take steps to ensure they handle personal information in accordance with the APPs or similar safeguards.
Cookies and analytics
Marketing
Access and correction
Security
Retention
Complaints
Contact
- Email: sales@interweld.com.au
- Phone: 07 3823 1004
- Address: Unit 3/37 Veronica St, Capalaba, QLD 4157, Australia